Last updated: 09/16/2025
Welcome to Absolute Cleanliness Express. By booking our services or using our website (www.acespotless.com), you agree to the following terms and policies.
1. Services Provided
We specialize in mobile auto detailing, carpet cleaning, upholstery cleaning, and tile & grout cleaning across Phoenix Metro, Maricopa County, and Pinal County.
- All services are performed on-site at your home, workplace, or property.
- Customers are responsible for providing safe access to vehicles, driveways, or indoor areas where services will be performed.
2. Booking & Payment
- No card required to book online.
- We accept cash, debit/credit cards, Zelle, Cash App, and other common payment forms.
- Payment is due upon completion of service unless otherwise agreed in writing.
- Prices listed on our website are base rates and may vary depending on condition, size, or additional service requests.
3. Cancellations & Rescheduling
- We kindly ask for at least 24 hours notice to cancel or reschedule a booking.
- Same-day cancellations may result in a $25 cancellation fee.
- In case of bad weather or unsafe conditions, we reserve the right to reschedule mobile services.
4. Service Limitations & Liability
- While we strive to achieve the best possible results, some stains, odors, and damage may be permanent and not fully removable.
- We are not responsible for pre-existing damage to fabrics, carpets, or vehicle interiors.
- Customers must remove personal belongings from vehicles or household areas before service. We are not liable for lost or damaged personal items left behind.
5. Customer Responsibilities
- Ensure access to water, electricity, and parking space if required for certain services.
- Secure pets and children during the cleaning process for safety.
- Inform our team in advance of delicate materials, problem areas, or known issues.
6. Privacy Policy
- We value your privacy. Customer information (such as name, phone, address, and email) is used only for scheduling, service reminders, and communication.
- We do not sell or share customer data with third parties.
- Our website may collect basic analytics to improve user experience.
7. Changes to Terms
Absolute Cleanliness Express may update these terms at any time. Updates will be posted on this page with a new “last updated” date.
8. Contact Us
For questions about these Terms & Policies, please contact us:
📞 (602) 361-6269
🌐 www.acespotless.com